Our Service Commitment to You
From the moment you walk in the doors at Mercy General Hospital as a patient or visitor, you can expect high levels of quality healthcare service, excellence customer service and compassionate care. This is our commitment to you.
Our desire is that you feel welcomed and informed throughout your stay at the hospital. If, for some unforeseen reason, your expectations are not met, please let us know. Our employees are dedicated to improving your stay and helping speed your recovery.
When you or a family member is brought to a particular unit, you will be given information about your caregivers and how to contact them when needed. In addition, you will have contact information for the manager and director of the unit, in the event your problem is not resolved with your caregiver.
At Mercy, our skilled professionals are committed to expressing the core values of Mercy in their everyday work - values that include dignity, compassion, collaboration, justice and excellence. Most of all, they are committed to creating a comforting, healing environment for you.