During Your Stay
At Mercy General Hospital, each patient is entitled to compassionate and professionally competent care delivered with respect for individual dignity. All hospital personnel must comply with specific patient rights. View a complete list of Patient Rights.
Patient Concerns about Safety or Quality of Care
We are committed to providing safe, quality care to our patients. Mercy General Hospital is accredited through the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), an agency that helps monitor and ensure the quality and safety of patient care.
If you feel the services provided in any way have compromised patient safety or have not met accepted quality of care standards, please contact our Administration office at (916) 453-4453 and you will be directed to the appropriate area. Our first priority is to provide you with excellence service, and we welcome the opportunity to discuss your concerns or recommendations. If you still do not feel these concerns have been adequately addressed after contacting us, please feel free to contact JCAHO by calling or writing:
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrance, IL 60181
You may also file a grievance through Mercy General Hospital's Administration Department or file a complaint with the State Department of Health Services.
We ask that one family member be designated as the spokesperson to communicate with and update the rest of the family. The staff will keep the spokesperson informed of your condition.
Patient meals are served three times a day at the following times:
Breakfast: 7 a.m. to 8:30 a.m.
Lunch: Noon to 2 p.m.
Dinner: 5 p.m. to 7:30 p.m.
If you have questions about meal times or selections, please consult your nurse. If you are on a restricted diet, we will provide you with a special menu approved by your physician. Registered dietitians are also available to discuss your diet.
Mercy General Hospital offers interpreter services to help non-English speaking patients get access to healthcare information and services. Interpreter services are available 24 hours a day, seven days a week. To request interpreter services, please ask your nurse.
Telecommunication Devices (TDD)
The hospital offers telecommunication devices (TDD) for the hearing impaired upon request. A list of sign language interpreters is also available when needed. To request telecommunication devices (TDD) and/or sign language interpreter services, please ask your nurse.